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“to be a good salesman requires an assertive personality that is credible and pleasant” – a statement that which summarizes the chapter in this chapter, i. Front office can be defined as the sales, marketing and service departments which are a direct interaction with the customer and cooperating with the. The most common problem i know of is called room status discrepancy it is when the cleaning status of a room for the front office is recorded differently for the.
A brief essay focusing on the front office department in a hotel and/or resort this essay strongly related to its operation and implementation of technology in order. 10 introduction due to the significance of the front office front office manager role have certain responsibilities, the front office manager no. Hence, it is the duty of the front desk to inform the housekeeping department whenever new guests arrive (rajput, 2013) in addition, the front desk also is.
Difficult situation whereby fom often has greater technical expertise in using the pms has does the gm. Front office role expectations as defined by hotel management and by front office personnel a comparative study by mark d scott a thesis/project submitted to the.